HMRC deems Alternative Dispute Resolution service a success
Friday, May 3, 2013 at 8:25AM HMRC has deemed the Alternative Dispute Resolution service – a new method of dealing with disputes relating to tax – as largely successful.
The service has been seen as a positive introduction for both the taxpayer and HMRC, and two-thirds of applicants to the scheme walked away with a full resolution or a partial resolution to their dispute. The vast majority saw their disputes resolved entirely, figures revealed.
The scheme – which is aimed at both small businesses and individual taxpayers who are unhappy with a decision made by HMRC regarding a tax issue – sees an HMRC official who has not been involved in the case and has mediation training - preside over the dispute process.
Discussions are then held in order to reach a final resolution. In some cases, an external mediator can be paid for jointly between the two parties.
Yvette Nunn, president of the Association of Taxpayer Technicians, said: “Tax dispute resolution has been in need of reform for far too long. This is, I believe, the shape of things to come; I look forward to further HMRC announcements on the rolling out of ADR.”
